Your Questions Answered....
How long is my appointment?
Initial appointments take up to 1hr, with follow up appointments taking approximately 45 minutes.
What do I need to bring for the appointment?
For physiotherapy: Any treats (this is especially important for any dietary requirements).
For hydrotherapy: A towel and/or drying coat and any treats (see above note) you would like your pet to eat during their treatment.
NB: or either appointment type, please arrive with a clean, dry (especially for physiotherapy) pet.
Can I come in with my pet during their session?
At present, due to Covid-19, appointments are being carried out with minimal contact between client and therapist, so unless your pet is nervous or a new patient, then sessions will be carried out whilst you wait in your car. To discuss this further, please email [email protected]
What COVID-19 measures do you have in place?
- Hand sanitiser is available both outside and inside the clinic.
- The clinic is disinfected regularly between clients and patients.
- Face masks are mandatory within the clinic space. Please note that face shields/visors, scarf or masks with a respiratory, are not permitted within the clinic.
- Track and Trace QR code is available to scan.
- Distance based appointments are being utilised as much as possible, so a safe drop off area is available outside the clinic.
- You are asked to notify clinic immediately should you or a member of your household display symptoms or have a COVID-19 test prior to or following your appointment at AWVP.
- Do not attend the clinic should you display a temperature, headache, sore throat, loss of taste or smell and notify the clinic immediately.
What happens if I am running late for my appointment?
Please notify me immediately on 07780601688. Unfortunately, if you arrive too late for the session to be carried out, then the appointment fee is still payable.
How do I pay for the appointment?
Bank transfer prior to the appointment or cash on the day. An invoice will be sent to you via email, the weekend before your booking.
What is your cancellation policy?
Any cancellation made within 48hrs of your appointment time, will be charged the full fee, unless that appointment can be filled. Cancellations are to be made via a clear voicemail message or email. Please note that text messages will not be accepted as a form of cancellation communication.
Do you do direct insurance claims?
Not at this time. Payment is required prior to or at the appointment time. You will then receive a receipt of payment, which you can claim directly back from your insurers.
What are your opening hours?
Tuesday: 12pm to 5pm,
Wednesday: 10am to 8pm,
Thursday: 10am to 5pm,
Friday: 10am to 5pm,
Saturday: 9am to 5pm.
Anna Wilson Veterinary Physiotherapy is the trading name of Anna Wilson, AdvCertVPhys, MIRVAP VP ICH, MRAMP.
In order for me to be able to provide a suitable and thorough service through veterinary physiotherapy and hydrotherapy for your animal(s), there is a necessity to collect personal data. This includes information relating to identification of a person. This data includes your name, address, and contact details, however this does not include any animal data. This data may be collected electronically via email or alternative forms of messaging i.e mobile text messages or verbal communication. This data will only be shared with your animal’s veterinary practice for the purposes of obtaining legal consent to treat an animal. Any reports generated following treatment may be sent to your veterinary surgeon; however your permission will be obtained either verbally or in writing prior to this. Any personal data will be kept in a password protected file on a password protected server. In order to prevent unauthorised access or disclosure, we will take all appropriate technical and organisational steps to safeguard the confidentiality, integrity, availability and authenticity of your data and the information we collect.
To maintain standards your personal data is used to identify the animal to be treated and this may be required to converse with your veterinary surgeon. This information is also required to enable me to keep detailed records about your animals and the treatment, as required by both my insurance company Towergate Ltd and my professional association IRVAP – Institute of Registered Animal Physiotherapists and the voluntary register RAMP – Register of Animal Musculoskeletal Practitioners.
All data will be retained for 7 years after the last dated treatment of your animal(s).
Individuals are provided with legal rights governing the use of their personal data. These grant individuals the right to understand what personal data relating to them is held, for what purpose, how it is collected and used, with whom it is shared, where it is located, to object to its processing, to have the corrected if inaccurate, to take copies of the data and to place restrictions on its processing. Individuals can also request the deletion of their personal data. We will never sell, distribute or lease your personal information to third parties. We will only pass on your personal information if we are required by law to do so.
HOW TO CONTACT US:
If you believe that any information we are holding on you is incorrect or incomplete or if you have any queries regarding this notice please contact Anna Wilson at Broadway Stables, Eastland Gate, Lovedean, Hampshire PO8 OSR or email [email protected]