Terms & Conditions

Contacting Anna Wilson Veterinary Physiotherapy
Please note if you text me and do not receive a reply the same day, please assume I have NOT received the text message. To be safe, please email with your enquiry for which you will receive confirmation of delivery in an automatic reply.

Opening Hours
Monday:               10am - 6pm
Tuesday:               11am - 7pm
Wednesday:       CLOSED
Thursday:             11am - 7pm
Friday:                    10am - 6pm
Sat/Sun:                 CLOSED

Payment is accepted by card, cash or bank transfer and is payable at the time of an appointment.     


Cancellation of an Appointment

  • A minimum of 48hrs is required for all cancellations. 
  • Please ring 07780 601688 with as much notice as possible. 
  • Please leave a clear voicemail message if no answer (Please note: Text messages will NOT be accepted for cancellations.)
  • OR email: 
  • Appointments cancelled within 48hrs of your appointment time will incur a 100% charge of the appointment fee, unless the appointment time can be filled. (All cancellation charges are payable prior to the next appointment.)

Please contact your insurance company prior to booking an appointment, if you aim to claim for your pets physiotherapy treatment. I will supply you with a receipt upon payment at each appointment. Re-prints of lost receipts will incur an administration charge.

Hire of Equipment
It is the responsibility of the hirer to ensure the safe keeping of all equipment hired from Anna Wilson Veterinary Physiotherapy. Should an item be damaged, then any repair or replacement cost will be charged to the client. This agreement is undertaken at the moment the client agrees to the hiring of any equipment item(s).

Additional items

  • ​** Equine prices based on appointments within 15 miles of Waterlooville***​ 
  • *** Mileage is worked out via google maps - contact me for a price.​
  • ​All offers are subject to withdrawal at any time without prior notification.
  • Offers are subject to restriction for any in-clinic appointments and are only available for home or yard visits unless stated otherwise or an agreement is made in advance with Anna Wilson - please ask prior to booking your appointment. 
  • No offer can be used in conjunction with another offer unless clearly stated otherwise. 
  • An offer can only be used once, unless clearly stated otherwise on the offer itself. If a 'code' is applied to an offer, this must be stated at time of booking an appointment to be eligible. 
  • No discounts can be applied to offers for multiple pets at the same address unless previously agreed with Anna Wilson. 
  • Travel charges are applicable on all offers see the 'Travel charges' section above. 
  • All appointments are payable in full either in advance or at time of treatment. 
  • Cancelled appointments adhere to the cancellation policy in the 'Payment' section above.  
  • Veterinary consent is required prior to all appointments, you can download the form from my website and is the responsibility of the client. 
  • Please forward any referral/ consent forms to a minimum of 24hrs prior to your appointment.Type your paragraph here.
07780 601688​​

      **Small Animal Hydrotherapy Centre Now OPEN** -Denmead, Hampshire - Contact 07780 601688 /

Anna Wilson  AdvCertVPhys ​​

Veterinary Physiotherapist

07780 601 688

Copyright 2019. 

Anna Wilson Veterinary Physiotherapy. All rights reserved.





Pre & post-surgery care

Wound repair

Age-related conditions​

​Competition maintenance

Neurological conditions

​Weight loss management